Privacy Policy

1. Introduction

Welcome to Veloura Jewels. This Privacy Policy explains how Veloura Jewels ("we", "us", "our") collects, uses, discloses, and safeguards your information when you visit our website velourajewels.shop or interact with our services. We are committed to protecting your personal data and your right to privacy.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy. Please read it carefully.

2. Information We Collect

Veloura Jewels may collect the following types of information:

• Personal Identification Information: Name, email address, phone number, and any other information you voluntarily provide via our contact form or enquiry submissions.
• Usage Data: Information about how you interact with our website, including pages visited, time spent, browser type, and IP address.
• Communication Preferences: If you opt-in via our contact form, your preference to receive WhatsApp marketing communications from Veloura Jewels.
• Cookies & Tracking: We use cookies and similar tracking technologies to enhance your browsing experience on the Veloura Jewels website.

3. How We Use Your Information

The information Veloura Jewels collects is used to:

• Respond to your enquiries, orders, and customer service requests.
• Send marketing and promotional communications about Veloura Jewels collections and offers (only where you have consented).
• Improve and personalise your experience on the Veloura Jewels website.
• Comply with legal obligations and enforce our terms.

4. WhatsApp Marketing Communications

If you have opted in to receive WhatsApp messages from Veloura Jewels by checking the consent checkbox on our Contact page, we may send you promotional messages, new collection updates, and exclusive offers via WhatsApp. You may opt-out at any time by replying "STOP" to any WhatsApp message or by contacting us at contact@velourajewels.shop.

5. Data Sharing and Disclosure

Veloura Jewels does not sell, trade, or rent your personal information to third parties. We may share your data with trusted service providers who assist us in operating our website and conducting business, provided they agree to keep this information confidential. We may also disclose information where required by law.

6. Data Security

We implement commercially reasonable security measures to protect the personal information you provide to Veloura Jewels. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the right to access, update, or request deletion of your personal data held by Veloura Jewels. To exercise these rights, please contact us at contact@velourajewels.shop.

8. Cookies

Our website uses cookies to improve functionality and personalise your experience. You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of the Veloura Jewels website.

9. Changes to This Policy

Veloura Jewels reserves the right to update this Privacy Policy at any time. Any changes will be reflected on this page with an updated effective date. We encourage you to review this page periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact Veloura Jewels at:
📧 contact@velourajewels.shop